Pisces Tour Presale FAQs

How do I get early access to tickets for James Arthur Pisces World Tour 2025?

You need to have ordered Pisces from store.jamesarthurofficial.com before 3pm GMT Tuesday 18th March.

Or, sign up via the form on the official store before 3pm GMT Tuesday 18th March.

When will I get my presale access code?

If you purchased an album, or registered via the form, you will receive an email between 4:00pm and 8:00pm GMT Tuesday 18th of March 2025, containing your presale
code, a link to the presale and details of the tour. 

WHEN DOES THE PRESALE OPEN?

The exclusive presale window runs between 09:00am GMT Wednesday 19th March 2025 and 09:00am GMT Friday 21st March 2025.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand
tickets are extremely limited.

HOW DOES THE CODE WORK?

In order to qualify for the ticket presale you need to order directly from store.jamesarthurofficial.com

Each code is only valid for the James Arthur Pisces World Tour 2025.

Please keep the email containing your presale link and passcode, ready for the
presale.

One code is issued per customer, allowing 4 tickets to be purchased

How do I redeem my code?

Simply follow the link provided in your email, which will take you to a designated presale page.

Please ensure you are entering your passcode into the appropriate box. 

I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code between 4:00pm and 8:00pm GMT Tuesday 18th
March 2025, please check both your inbox and junk mail folders carefully to locate this email.

If you have not received this code, please raise a ticket with: https://help.on-repeat.co.uk/support/tickets/new

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

I'VE ENTERED MY PRESALE CODE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?

If you are experiencing an issue completing your order – please submit your enquiry
here: 

https://help.ticketmaster.co.uk/hc/en-us

Teams will be closely monitoring this to answer promptly.

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer, allowing 4 tickets to be purchased

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 09:00AM GMT FRIDAY 21st MARCH 2025

GOOD LUCK!